Return and Refund Policy

Return Policy

At CoolHolder, we want you to be completely satisfied with your purchase. If you need to return an item, we’re here to help!

30-Day Money Back Guarantee

We offer a 100% satisfaction guarantee within 30 days of purchase. If you are not satisfied with your purchase for any reason, you can return the item for a refund.

Returns

To initiate a return, please contact us at [email protected] to obtain return instructions. Please ensure the item is in unused and excellent condition. A $10 restocking fee applies, and you are responsible for the return shipping costs.

Exchanges

If you need a different item, the quickest way is to return the item you have, and once the return is processed, place a new order for the item you want. Contact us at [email protected] for assistance.

Defective Items

If you receive a defective item, please email us at [email protected] with photos of the product. We will send you a replacement product immediately at no additional cost.

Incorrect or Not as Described Items

If you receive an item that is incorrect or not as described, please email us at [email protected] with photos of the merchandise. We will provide a return shipping label. Once we receive the returned item with tracking, we will ship a replacement product immediately.

Change of Mind

Please note that change of mind returns are not accepted. No refunds or returns will be processed for change of mind.

Cancellation

We typically ship orders promptly. If you need to cancel your order, please contact us immediately at [email protected]. We will attempt to intercept the order but cannot guarantee cancellation once it has been shipped.

Refunds

All refunds will be issued after we receive the returned product and inspect its condition. Refunds may take up to 7 days to process and reflect in your account.

Customer Support

For any questions or assistance, please contact our customer support team at [email protected].